CITIZEN CHARTER

This Charter explains our motto, mission, location, available facilities and the rights and responsibilities of the patients towards the hospital.

Committed to Excellence

shall serve the society by providing:

• The best possible medical treatment
• Delivered most efficiently
• In the shortest possible time
• At the minimum cost

Dewas-Ujjain Highway, Village Bangar (Dewas) MP Pin 455 001
Contact No. : 07272-426500-501,
Emergency Contact: 07272 426500

• Reception & Help Desk
• Directional signage on each floor
• Huge OPD area in basement (Timing 9am to 4pm except Sunday and Gaz.Holidays)
• 300+ Beds in Wards including private and deluxe rooms
• 24 x 7 Casualty & Emergency services with wheel chairs, stretchers
• 24 x 7 Laboratory services
• Routine & Special Investigations
• 24 X 7 Blood Bank services
• 24 x 7 X-Ray services
• 24 x 7 Ambulance services (02 Nos.)
• SonoGraphy
• Canteen & Cafeteria
• 24 x 7 Delivery services in Obstetrics department
• NRHM – JananiSahyogiYojna benefits
• 24 x 7 Medical store & Pharmacy
• Modern well equipped ICU, ICCU, NICU and PICU
• Central Oxygen supply
• Modern fully equipped 05 Nos. Operation theaters
• Well equipped physiotherapy department

Every Patient has a right to :

• Be treated with compassion without any differentiation of cast, religion and race.
• Know the details of treatment offered to him/her & ask for the consequences arising out of this.
• Know the details of treating doctor, regarding qualification
• Know the details of his/her illness & outcome of his illness
• Accept or refuse any investigation / treatment offered
• Request for a second opinion, if desired.
• Privacy during consultation, treatment & hospitalization
• Make a legitimate complaint to higher authorities
• Provide healthy constructive suggestions to improve our services

• Treat all the Doctors, Nurses and other staff with respect and dignity
• Behave in a decent manner with other patients
• Comply with hospital policy and guidelines
• Restrict the visitors within the time frame allowed by the authorities
• Restrict entry of children except when really needed to avoid exposure to diseases.
• Do not take medications without prior consultation
• Protect environment and cleanliness of surroundings